Website Terms & Conditions

Terms & Conditions

General Website Usage Terms & Conditions

When you use this website, the IP address of your internet connection (usually provided by your ISP) will be logged. This is deemed necessary in order to maintain the security of the website and services we offer. IP addresses may be retained in backup images of the server for a period of 6 months subsequent to the time they were recorded.

Cookie Terms & Conditions

Cookies are small strings of information that a website places on the user's web browser in order to identify that browser and store small amounts of (possibly unique) information. The Topak Care Supplies Ltd website will set cookies that are necessary to facilitate the secure operation of the website and to allow users and customers to use the website for the intended purpose.

Other types of cookies that may be set on the Topak Care Supplies Ltd website are preferential (to customise the website to a user's preference - setting the time zone or changing the colours, for example), and social media cookies (these are often served by third-party social media sites - like when we display Facebook or Twitter buttons or feeds). Users are free to refuse to consent to the use of preferential and social media cookies, at the cost of being unable to access those website features or functionality that depend upon those cookies being set.

Users are prompted to accept the use of non-necessary cookies upon the commencement of every new session in a given 7 day period. Permission may be revoked for the use of non-necessary cookies at any time by simply clearing from the browser all existing cookies set by this website.

Topak Care Supplies Ltd does not intentionally set cookies for the purpose of tracking users for marketing or statistical collection.

E-Commerce Terms & Conditions

What we do with your transaction history

When you submit an order for products or services using this website, you agree that Topak Care Supplies Ltd may store and process your personal information for the purpose of fulfilling your order.

How long your transaction history is retained for

We may also hold details of your transaction offline for as long as is necessary to comply with the law (for example, for tax and auditing purposes), and for as long as is deemed to be in the legitimate interests of the organisation.

Your rights to view and request changes to your transaction history

You have the ability to view your transaction history on this live website for so long as it is retained on this website. Transaction history would not usually be held on the live website for longer than 1 month following the date of completion of the transaction. Transaction history may be held in secure 'non-live' website backups for a period of 6 months following the date of deletion from the live website.

You have the right to request that we provide held transaction history to you, or to request changes to any inaccurate information. Please email all such requests to

Who else has access to your transaction history

We will not seek to disclose your transaction history to any third-party outside of our organisation unless that is lawful and necessary.

Your transaction details and/or other personal information may be accessible to third-party service suppliers, or technical support contractors and consultants, who are working on our website. Technical support contractors and consultants would be registered with the Data Commissioner's Office as Data Controllers.

If details of your transactions and/or other personal data is transferred to be stored or processed outside of the UK (for example, when using PayPal or Stripe to pay online), we will seek to ensure that it that it is only sent to organisations that have agreed to provide equivalent data protections as are required in UK and EU. For example, if transferred to the USA, organisations would need to have demonstrated compliance with the EU-US Privacy Shield Arrangement.


If you have opted in to our email list to receive newsletters, we will use your personal details for that purpose. You are free to opt-out at any time, by clicking the 'unsubscribe' link on the newsletter emails you receive, or contacting us to request that we remove you.

Future Changes

We intend to publish changes to our terms & conditions on this page, as and when they are made. Please check back here frequently for updates.

Privacy Policy

Our Privacy Policy, linked below, also forms part of these terms and conditions.

To view our privacy policy, please tap here.

Document last updated: 21 May 2018